They have a proper experience of twenty-five years of being a box office for several different agencies as well which makes their services trustworthy. Ticket Factory is an online ticket store which was set in 2007 and has been serving their customers successfully ever then. It is therefore necessary that you choose a site which is safe and has customer experience that makes their service easy to avail for everyone. online, you are always dreading the risk of being scammed. By introducing the new Access Card, The Ticket Factory is helping us to improve our customers’ experience from the moment they choose to buy a ticket, giving them more discretion and the peace of mind that their requirements will be catered for at either arena.When you are buying tickets for a concert, movie, sport event etc. Guy Dunstan, General Manager of the Genting Arena and Barclaycard Arena ( where box offices are run by The Ticket Factory ) agrees: “ From the venue’s perspective, w e’ve also introduced a number o f new facilities in both A renas to improve accessibility for our customers including more disabled toilets, a Changing Places facility at the Genting Arena and dedicated disabled seating areas. Regardless of who you are, buying a ticket should be fast, simple and fun.” “ We’ve been banging on about this for ages and it’s taken until now to find the Access Card – t he missing piece of the jigsaw. Stuart Cain, Managing Director at The Ticket Factory, said: “ Why are agents and venues making disabled people feel inferior? Why should they have to call a Contact Centre and try to explain their situation to som ebody down the end of a phone, especially when those without disabilities can book online with ease? The new system also cuts out any uncomfortable conversations for customers when talking to agents offline, as the verified information is readily available at the agent’s fingertips when an Access Card number is stated. The online technology generates an instant understanding of each customer’s disability through a series of symbols shown online and on the card which automatically highlight any requirements they might need, such as free companion tickets or the ability to choose a wheelchair bay. Initially designed as a ‘proof of disability’, the Access Card highlights the needs an individual has. Those who are in possession of the Access Card can now reserve and pay for their tickets online as well as through The Ticket Factory Contact Centre, making the ticket buying process much quicker and simpler. Now, as part of The Ticket Factory’s quest to provide all of its customers with the same experience, it’s integrated with user-led initiative the Access Card – the first ticket agent to do so – and joined forces with NEC Group venues Genting Arena and Barclaycard Arena to offer disabled customers the same ease of online booking as everyone else. They were unable to book online because ticket agents need ed to understand the details of the ir disability before verifying those needs for any special requirements. Previously, disabled customers were required to call a separate booking line which was a constant complaint. In an industry-leading move, disabled customers can now purchase their tickets online from The Ticket Factory via t heticketfactory. ![]() T HE TICKET FACTORY AND NEC GROUP ARENAS LAUNCH ONLINE BOOKING SERVICE FOR DISABLED CUSTOMERS
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